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Delivery Policy
We aim to offer a simple and competitive delivery policy. This is as follows:
To UK addresses including Northern Ireland
| Standard Delivery
(2-5 days from receipt of your order) |
£2.99 | |
| Express Next Day Delivery |
Weekdays only (orders placed before 12 noon will be with you between 9am and 5pm the following working day. Orders placed at the weekend will be received on the following Tuesday | £4.99 |
To addresses in the Republic of Ireland and Europe (EU Countries)
| Republic of Ireland
|
Up to two items | £5.50 |
| For each additional item (Therefore, if you order three items you will be charged £7.50 P&P, for four items you will be charged £9.50 P&P, etc.) |
£2.00 | |
| Europe (EU Countries)
|
Up to two items | £7.50 |
| For each additional item (Therefore, if you order three items you will be charged £10.00 P&P, for four items you will be charged £12.50 P&P, etc.) |
£2.50 |
To international addresses
If you are ordering from outside the EU, please contact RUCraft for information.
Returns Policy
30-day free return promise
You can shop with confidence at RUCraft - we will replace or refund any item provided it is returned to us complete, unused and in original packaging, providing it is returned within 30 days of receipt.
To return an item, just follow these simple steps:
- On your delivery note, there is a section in the bottom right hand corner that provides return details. Please complete this, clearly stating the reason for return using the easy to use codes provided.
- Ensure the product is unused, complete and safely wrapped in its original packaging and use the sticker provided on your delivery note.
- Ensure that you obtain a proof of return postage and keep this in a safe place in case of any query that may arise.
- Returned items will be refunded by the method by which you placed your order, providing they meet the above criteria and in accordance with our terms & conditions. This does not affect your statutory rights.
- If you should receive incomplete or faulty item(s), please call us on 0844 880 5851 before arranging your return, as we may be able to replace it.
